When my wife and I were looking for a new car, she demanded that it have OnStar, so that required me to buy a GM product. So, we looked at the cars at Monument, Champion Chevrolet, and Davis Chevrolet. At Champion, we entered the showroom and had to wait approximately 10 minutes before someone approached us to ask if they could help.The salesman took us to his cubicle and then went to visit with his manager. 30 minutes later, he was ready to show us his cars. At Davis, we were quickly greeted and shown the cars that we were interested in. But when we asked for a printout of their pricing on one car, the salesman refused to provide one. By comparison, Monument immediately greeted us, showed us the cars, and provided a print out of the cost of the car within a comfortable 1 hour visit. We bought at Monument primarily because (1) we were treated with respect and courtesy; (2) better pricing; (3) a belief by both me and my wife that Monument wanted us to do business with them. A. Sullivan
I just purchased a vehicle yesterday from Thelmo Torres and wanted to let you know just how highly we thought of Thelmo. My husband was very uneasy about buying a new car and we almost backed out of the deal. If it wasn't for Thelmo, I likely would not have my Yukon now. I am very pleased with the car and with the professional service we received from Thelmo. I will definitely send any family and friends in need of a car to him. Thanks again for the excellent service! H. Puckett
The service at your store is absolutely phenomenal. I have never felt so honestly dealt with at a dealership. L. Mellen
Dear Monument Chevrolet, I am writing to bring to your attention an employee that you have working in your service department by the name of Eric. I have been a loyal Monument customer for the past 3 ½ yrs because of him. I have chosen Monument for the excellent customer service. I know that Eric will always explain in detail what was wrong with my car and do his best to complete it same day.
Everyday customer service is not what it used to be, but when I’m at Monument I know that I have Eric who never ceases to exceed my expectations. He is an asset to your company and I hope that I’m not the only one who realizes it. Thank you Eric! J. Reyes
Your service department is by far the best I've every experienced. Thanks to Eric Austin for never failing to disappoint in is commitment, his professionalism, and his diligence in his job. He's been my service rep since I bought my Suburban last August. He is to be commended for an outstanding job! Thanks also to Monument for running an excellent dealership. S. Byrd
You have a terrific service department. L. Smith
Dear Gentleman, I'm writing this email regarding Kevin Reynolds. I bought a 2008 Tahoe from your dealership a little less than a month ago. I was so pleased with this car deal, I wanted to let you know that Kevin made it so easy and was so professional. I have bought many cars for business and pleasure and I hate playing the car game. We live in Beaumont and all the local car dealers either didn't have or wouldn't get me what I wanted I called Kevin and he has been a pleasure to work with from the start. I don't rate companies just buy the purchase but also customer service. He has called and checked more than once if we were completely satisfied and emailed me. I feel customer service is going away in the country and you guys seem to have a formula that as I'm concerned will always work. Care about the customer! I have let my family, friends and business associates know that Kevin Reynolds at Monument Chevrolet is someone worth the 80 mile drive from Beaumont to deal with. Thanks again, Sincerely, M. King
Enjoying the Cobalt! We appreciate the hard work that you’ve done for us. I just can't thank Monument Chevrolet enough for your help making our dreams come true. Thank you so much. S. Davis
First, I want to thank you very much for letting us use your dealership to check car seats. You have always been very pleasant to work with and your dealership has a great spot for us to use.
Next, I wanted to share a letter with you that a parent sent the car seat inspection site coordinator, Paty, thanking us for checking her daughter's car seats. They were involved in a wreck and her daughters were fine. If it weren't for you letting us be there at the dealership to check car seats once a month, we would not be able to provide this service to the community. Again, thank you very much for your partnership in this program. Diana Suarez Martinez
Safe Kids Greater Houston Coordinator
Texas Children's Center for Childhood Injury Prevention
832-828-1312
Ms. Morales and team, Words cannot describe how thankful I am for you and your team having properly secured and inspected my car seats last month at Monument Chevrolet in the Pasadena area. I had a good feeling when I left the inspection, knowing that my daughters' car seats were installed in the safest way possible. Unfortunately the safety of the seats was tested when my family was in an accident yesterday afternoon. Fortunately no one was hurt in the accident. I am most certain that without last month's inspection by your team, my daughters would have been injured. We were in traffic on I-45 S near Beltway 8 and Dixie Farm Rd -- we were stopped in traffic as were the cars ahead of us. We were rear-ended by a vehicle going approximately 30-35 miles a hour--I am not sure if he tried to/able to stop before hitting us. This resulted in a chain reaction accident--we were driving the Tahoe. I would like to thank your team for keeping my family safe! Sincerely, S. Martin
I just purchased a vehicle yesterday from Thelmo Torres and wanted to let you know just how highly we thought of Thelmo. My husband was very uneasy about buying a new car and we almost backed out of the deal. If it wasn't for Thelmo, I likely would not have my Yukon now. I am very pleased with the car and with the professional service we received from Thelmo. I will definitely send any family and friends in need of a car to him. Thanks again for the excellent service!Helen P
You have a terrific service department. Lee and Carolyn S
I'm writing this email regarding Keven Reynolds. I bought a 2008 Tahoe from your dealership a little less than a month ago. I was so pleased with this car deal, I wanted to let you know that Keven made it so easy and was so professional. I have bought many car for business and pleasure and I hate playing the car game. We live in Beaumont and all the local car dealers either didn't have or wouldn't get me what I wanted I called Keven and he has been a pleasure to work with from the start.. I don't rate companies just buy the purchase but also customer service. He has called and checked more than once if we were completely satisfied and emailed me. I feel customer service is going away in the country and you guys seem to have a formula that as I'm concerned will always work. Care about the customer! I have let my family, friends and business associates know that Keven Reynolds at Monument Chevrolet is someone worth the 80 mile drive from Beaumont to deal with. Thanks again, Mike the Swedish KNetwork Engineer
You seem to be the only dealer that isnt buggin me to buy a car and so far you're respectful.
The service at your store is absolutely phenomenal. I have never felt so honestly dealt with at a dealership. Lauren M